Christina Cardoza

Nov 3, 2016 10:40:51 AM

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If you preordered the Mavic Pro, DJI’s latest compact and foldable drone, you are probably wondering where your drone is. The company was expected to start shipping the Mavic Pro mid-October, but has delayed its shipments due to a lack of production.

“The excitement for the Mavic Pro beat our expectations. As a result, we are working diligently to ramp up production to meet the higher-than-anticipated demand for the Mavic Pro,” the company wrote in an apology explaining its delays. “We have been shipping for nearly two weeks, but even with round-the-clock production, we unfortunately cannot give specific delivery estimates for many orders moving through various global sales channels because of this demand.”

DJI says it is doing its best to “clear” orders that were received before today within the following seven to eight weeks. In addition, for customers who are upset about already being billed for their preorders, the company says it is looking into that too.

“DJI exists to put amazing technology and innovation into your hands, and we're sorry it's taking so long with Mavic Pro,” DJI wrote. “Our internal systems haven't kept up with the enormous demand for our products, and your enthusiasm for our newest offering is spurring us to improve. We appreciate your understanding and are doing everything we can to get Mavic Pro to you as quickly as possible.”

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